At Brix Studio, we take pride in the quality of our products and aim to give you a smooth shopping experience. If something’s not right with your order, we’re here to help.
1. All Sales Are Final
We do not offer refunds for change of mind, wrong size ordered, or general dissatisfaction. Please double-check product descriptions, sizing, and details before placing your order.
2. Exchanges (If Applicable)
We only offer exchanges if:
You received a defective item
You received the wrong item or size from what you ordered
To request an exchange:
Contact us within 7 days of receiving your item
Provide your order number and a photo of the issue
Ensure the item is unworn, unwashed, and in original condition with tags intact
Once approved, we’ll guide you on the exchange process.
3. Shipping Costs
If the issue is our mistake (e.g., wrong item sent), we’ll cover the return and re-delivery costs
If the issue is not our mistake, the customer bears all shipping costs
4. Items Not Eligible for Exchange
Sale or promotional items
Items showing signs of wear or damage after delivery
Items returned without prior approval
5. How to Reach Us
To start a return/exchange process or if you have questions: